Contact Us – Fibria

Contact Us

0800 toll-free channel

The 0800 toll-free channel was created to facilitate communication between Fibria and society.

The line is dedicated to receiving questions, compliments, complaints, suggestions, criticisms and operational occurrences, such as warnings involving forest fires, odors, noise or any other activity related to the forests or the mill.

The contact information of each call is registered and, after analysis, a response is sent to the person making the report.

Write down the telephone numbers:

  • 0800 283 8383

    Aracruz – ES

  • 0800 642 8162

    Três Lagoas – MS

  • 0800 707 9810

    Jacareí, Vale do Paraíba e Capão Bonito – SP


*If you did not obtain the necessary clarifications through the 0800 channel, you can send your request to the Ombudsman Channel. See the contact information at the end of the page

Work with us

To join the Fibria team, you may submit your résumé to our people database and accompany any of the many job opportunities.All positions are open to every person.

Send a message

To send a message to Fibria, you can use the following form. If you prefer to contact us by telephone or mail, see the addresses of our units.

Administrative Headquarters

Rua Fidêncio Ramos, 302 – 3º e 4º (parte) andares – Bairro Vila Olímpia
São Paulo/SP
CEP 04551-010
Telefone: 11 2138-4000
Fax: 11 2138-4000

Industrial Units


Rodovia Aracruz-Barra do Riacho, s/nº, Km 25
CEP 29197-900
Telefone: 27 3270-2122


Rod. Gal Euryale Jesus Zerbini, Km 84, SP 66, São Silvestre
CEP 12340-010
Telefone: 12 2128-1100

Três Lagoas

Rodovia BR 158, km 258, Fazenda Barra do Moeda
Caixa postal 529
Três Lagoas/MS
CEP 79601-970
Telefone: 67 3509-8041

Forestry Offices

Capão Bonito

Rua dos Eucaliptos, 101, Terras do Embiruçu
Capão Bonito/SP
CEP 18304-650
Telefone: 15 3653-9227 / 15 3653-9594
Fax: 15 3543-9424

Capão Bonito

Rua dos Eucaliptos, 101, Terras do Embiruçu
Capão Bonito/SP
CEP 18304-650
Telefone: 15 3653-9227 / 15 3653-9594
Fax: 15 3543-9424

Caçapava Velha

Estrada Municipal do Barreiro, s/nº – Bairro Bossoroca
Caixa Postal 350
CEP 12010-970
Telefone: 12 2125-9899

Conceição da Barra

Rodovia BR 101 Norte, Km 49 (trevo)
Caixa postal 010
Conceição da Barra/ES
CEP 29960-000


Rua Gonçalves Chaves, 3830
CEP 96015-560
Telefone: 53 3026-7600

Posto da Mata

Rodovia BR 418, Km 37, Posto da Mata
Caixa postal 100
Nova Viçosa/BA
CEP 45928-000
Telefone: 73 3209-8555
Fax: 73 3209-8307

Três Lagoas

Rodovia BR 158, km 258, Fazenda Barra do Moeda
Caixa postal 515
Três Lagoas/MS
CEP 79601-970
Telefone: 67 3509-1002 / 67 3509-1082
Fax: 67 3509-1001

Fibria Port Terminals


Avenida Candido Gafree Guinle S/N
Armazém 13,14 e 15
Porto de Santos/SP
CEP 11013-240

International Offices

Fibria Celulose (USA) Inc.

Aventura Harbour Centre
18851 NE 29th Avenue Suite 530
Aventura, FL – 33180
Telefone: 1 (305) 940-9762
Fax: 1 (305) 940-9763

Fibria International Trade GmbH

Millenium Park 6
6890, Lustenau, República da Áustria
Telefone: +43 5577 62260

Fibria International Trade GmbH

Unit 1202B-3, 12/F
Golden Centre
188 Des Voeux Road Central

Hong Kong

Telefone: +852-2866-7956
Fax: +852-2865-2423


Akácos út 11 H-2161
Csomád – Hungary
Telefone: +36 28 566-576
Fax: +36 28 566-575


Av. Reverdil, 12-14CH-1260
Nyon, Switzerland
Telefone: 41 22 994-9030
Fax: 41 22 994-9040

For other subjects, please complete the following fields to send your message.


Any violation of the Code of Conduct by the company’s direct employees, partners, outsourced workers, service providers, management or agents must be reported so that applicable measures can be taken to correct such violation as soon as possible and ensure the maintenance of a fair, reputable and transparent workplace and business environment.

Ideally, these concerns should be reported to the managers of the company – immediate leaders of the employee, manager of the operation or contract where the breach was identified. However, there are certain circumstances when reporting to managers may cause constraints. It’s for these moments that the Ombudsman exists!
The Ombudsman may be contacted for answers to questions or to report breaches of the company’s Code of Conduct, such as acts of corruption, fraud, harassment, discrimination and other acts of behavior, as well as illegal or unethical procedures.

The channel is available 24/7 and may be used by both internal and external stakeholders of the organization, such as employees, third parties, suppliers, clients, investors and the general public.

The Ombudsman receives both identified reports as well as anonymous reports, which are treated equally.

Each report received by the Ombudsman, whether or not containing the identification of the whistleblower, will be treated with impartiality, transparency, discretion and confidentiality.

No retaliation will be admitted for reports made in good faith. Any retaliation must be reported immediately to the Ombudsman.

Contact the Ombudsman of Fibria and Portocel through the following channels:

To send a message to the Ombudsman, click here.


Brazil: 0800 891 1730

Canada & USA: 1-866-340-6689

China (southern): 10-800-120-1239 / China (northern): 10-800-712-1239

Fibria Celulose S/A and Portocel Ombudsman

Mailbox n°81011
Zip Code: 04537-970